Manchester: 0161 797 8123

London: 0207 438 2045

Manchester: 0161 797 8123

London: 0207 438 2045



Quality and Operations Manager: Salary up to £60k per annum

Job Description

CYFOR is a leading provider of Digital Forensics, eDiscovery and Cyber Security services.

The Role

The Quality & Operations Manager is tasked with the development, revision and implementation of Quality Standards, Processes and Policies to ascertain and maintain company accreditation and certifications to relevant regulatory standards. The role has responsibility for all aspects of Quality Management (ISO17025. ISO9001 and ISO27001), including but not limited to; documentation control, risk assessment, non-conformity, and security incident investigation, CAPA, supplier assessment, review of client feedback and auditing.

Operationally, this role is responsible for the management of the Digital Forensic and Evidence Teams. This includes management of casework and oversight of the company’s logistics offering. This role is also involved in assisting with the development and implementation of the company’s HR strategy.

For the right candidate, this role has the opportunity to grow into a Senior Management Position. You’ll enjoy a varied and highly fulfilling role, working with great colleagues in a fantastic atmosphere.

This is a unique opportunity to join a highly successful business.

Main Responsibilities

  • Overarching responsibility for the development, implementation, and management of all CYFOR’s Quality and Information Security Management Systems including maintaining ISO17025, ISO9001 and ISO27001 accreditations.
  • Devise and implement strategies to improve the company’s compliance with relevant regulatory standards.
  • Lead ISO17025 extensions to scope.
  • Produce and disseminate Quality, Information Security, Auditor and H&S training.
  • Author, Review and Authorise quality documentation.
  • Write and implement an Audit Schedule fulfilling the requirements of BS EN ISO19011.
  • Provide support and advice to the Commercial, Technical and Management teams as required.
  • Devise Quality Metrics for company performance, gather relevant data and produce statistical reports.
  • To lead CYFOR’s Quality Team in the accreditation and certification of the company to regulatory standards.
  • Responsible for Quality, Digital Forensic and Evidence HR, including recruitment, onboarding and development of Staff.
  • Produce Board Level reports on the company’s performance with respect to compliance and the performance of the Departments.
  • Manage investigators and examiners caseload by the assignment of cases and establishment of priorities.
  • Drive performance of the Digital Forensics Unit to meet company KPIs.
  • To participate in establishing deadlines and provide ongoing communication of progress to keep investigations on track and on time.
  • Management of the Evidence and Logistics team and their associated processes and responsibilities.
  • Assist with the development and implementation of the organisation’s HR strategy.
  • To always dress and act in a professional manner.
  • To lead by example, demonstrating professionalism to colleagues commensurate with post.
  • To comply with safe working practices.
  • To participate and reasonably engage in the Annual Staff review process.
  • Any other tasks that may be required from time to time.


Skills and Experience

  • Must have experience of managing ISO17025 accreditation (though not necessarily in a Digital Forensics environment)
  • A highly motivated, organised, proactive and enthusiastic individual who can work with utmost tact and diplomacy.
  • Minimum of five years’ experience in a regulated environment, with two of those years in a Quality Assurance role.
  • Previous experience within a forensic environment will be beneficial.
  • Excellent written and verbal communication skills.
  • Impeccable attention to detail.
  • Meticulous organisational skills.


Please NOTE:

This role will require security clearance to SC level, please advise if you are a holder otherwise, we will need to carry out vetting

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London: 0207 438 2045

Manchester: 0161 797 8123

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