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The increase has been attributed to fraudsters using more sophisticated ways of exploiting customers, rather than holes in the online systems of banks.
These more sophisticated methods include targeting online bankers through malware scams. This is where customers’ computers are infected with a Trojan virus which logs their keystrokes, including passwords and personal data.
There were also more than 26,000 phishing incidents during the same period which is a 26% increase on the first 6 months of 2008. Conversely the cost of credit and debit card fraud has decreased by 23% to £232.8m. This has been attributed to measures that have been introduced, including Chip and Pin cards.
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