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IT Support Technician: Salary: £23k-£28k (Manchester based)

Job Description

CYFOR is a leading provider of Digital Forensics, eDiscovery and Cyber Security services.

With ambitious growth plans, our IT Support Team are looking for an IT Helpdesk Support Technician.

Position Overview

We are delighted to be recruiting an IT Helpdesk Support Technician. Supporting our external customers, you’ll primarily be dealing with 1st and 2nd line support enquires, providing first time fixes, where possible, to agreed SLA’s. Additionally, this role will assist our Cyber response team by deploying relevant agents, managing our ‘Pulse Boxes’, monitoring SOC traffic and providing some analysis of logs. Travel may be required occasionally.

Reporting Structure

This individual reports to the IT Manager.

Place of Work

This role will typically be based at CYFOR, Benjarron House, Middleton, M24 1SW but may also require occasional travel to other places of work in line with roles and responsibilities.

Key Roles & Responsibilities

Performing a combination of, but not necessarily all or limited to, the following duties:

  • Responsibility for being the first point of contact on the Service Desk
  • Liaison within the Tech delivery team
  • Responsibility for supporting and maintaining the clients IT infrastructure and for providing efficient desktop support to all business users
  • Provide application support to our external customers
  • Responsible for resolving any IT related faults quickly and efficiently
  • New Starters and Leavers administration
  • Asset management of equipment
  • Setting up and configuring new laptops, desktops and mobile devices
  • Reporting faults and maintaining logs on desktops and laptops
  • Creating and maintaining documentation of IT Infrastructure
  • Becoming an additional resource to the Cyber Support delivery team.

Experience, Knowledge and Requirements

The IT Helpdesk Support technician should meet all the following criteria:

  • Experience in 1st line support
  • Experience with supporting customers over the phone and in-person
  • Experience in ticket management
  • Windows 10
  • Server 2012/2016/2019
  • Linux
  • Active Directory and group policies and principles
  • Thin client technology
  • Networking hardware/software inc. patching of network hardware and phones
  • Experience in Office365 Administration
  • A keen interest in Cyber Security, Incident Management or Digital Forensics
  • Good at working on your own as well as part of a team

Benefits

  • A fantastic, like-minded team
  • Up to 30 days holiday pa
  • Life insurance
  • Your birthday off
  • Birthday and work anniversary gifts
  • Media subscriptions (i.e. Netflix HD, Amazon Prime, Spotify etc)
  • Bupa Cashplan

The intent of this Job Description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

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    To be considered for the role and to pass security vetting you must have been a permanent UK resident for more than 5 years.
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Manchester: 0161 797 8123

London: 0207 438 2045

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